will now need to be processed through their online portal. OH policies
and procedures will be updated over the next few weeks to reflect the changes,
including a user guide, portal address and contact numbers.
will not be able to access the new portal until you have registered your
requirement to use it. This can be done by emailing HROD@somerset.gov.uk. An email
will then be sent to you with a link for you to register on the new
portal. This link is only active for 3 days and will need to be requested
again should you not register in time. Please do not register to use the
service until you have a requirement to do so.
open cases that were being processed with the previous provider, Optima (OH
Assist), will be transferred to the new provider, unless they are ill health
retirement cases. The ill health retirement ones started with Optima will
be completed by them.
you have any questions then please do not hesitate to contact HROD@somerset.gov.uk or your allocated